While evaluating CRM software for my company, I stumbled upon SugarSuite, an open source sales automation package that is frankly far superior in design to SAP’s BusinessOne. It is extremely easy to customize and you can add things like hierarchical user management, or fairly complex restrictions on what users can see and do. Coupled with my half-decent workflow module, I see this as a real threat to the big boys and their over generalized systems.

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