SubscribeNeed support for Google’s Nexus One smartphone? You can finally call Google directly — but you might not get all the answers you’re looking for.
A month after launching its so-called “superphone,” Google on Monday began offering a dedicated phone support line for Nexus One customers. Consumers can call 888-48NEXUS from 4 a.m. to 7 p.m. PST to speak with a live support operator, but they may get directed elsewhere.
Google is giving directions on four types of questions via the old-fashioned telephone: Existing order status and shipping queries, technical support, repair and return issues, and T-Mobile service issues.
Customers seeking order status and shipping times need to have their 15-digit order number in hand and Google will dig up the information. However, Google is pointing customers in need of technical support or repairs and returns to phone maker HTC. And customers who have questions about their wireless service are being ushered to T-Mobile. So actually, the only service Google is providing is for status and shipping updates.
Customer Complaints Continue
Google is moving to address the negative publicity around its smartphone. Shortly after launch, customers began complaining about spotty reception and early cancellation fees. After hundreds of complaints on its forum, Google said it was aware of the issues that it said affected a small number of users and planned to fix the problem.
Google later came out with a fix and has lowered early termination fees from $350 to $150. But the memories remain and the complaints about lack of support continued. Google sells the Nexus One via an online store that, until Monday, only offered support through customer forums.
Those forums are still up and running and still still show problems ranging from spotty 3G coverage to touchscreen problems to missing audio on Bluetooth pairing to camera problems. The list goes…
Via NewsFactor
Yacine.org: Google’s Nexus One ‘Support’ Mostly Passes the Buck http://bit.ly/c71uJs
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